Delhi Metro Rail Corporation (DMRC) has enhanced commuter convenience by expanding its WhatsApp-based ticketing system across all lines, including the Gurugram Rapid Metro. This upgrade streamlines and simplifies the ticketing process, offering a more efficient travel experience.
WhatsApp Ticketing System Expansion
The WhatsApp ticketing system, initially launched earlier this year on the Airport Express Line, has quickly gained popularity among Delhi Metro commuters. Developed in collaboration with Meta and its authorized partner, Pelocal Fintech Pvt. Ltd., this innovative service has streamlined the ticketing experience.
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A Seamless Booking Process
Booking metro tickets via WhatsApp is simple. Commuters can start by sending a “Hi” message to +91 9650855800 on WhatsApp or scan the provided QR code with their smartphone. The process is user-friendly, making it accessible to all types of travelers.
Operational Details
The WhatsApp ticketing service is available from 6 a.m. to 9 p.m. for all metro lines, with extended hours from 4 a.m. to 11 p.m. for the Airport Line (Orange Line). Users can generate up to six QR tickets at once. However, ticket cancellations are not allowed.
While a convenience fee applies to credit/debit card transactions, UPI payments incur no extra charges, offering passengers a cost-effective option.
Frequently Asked Questions
What is the Delhi Metro WhatsApp-based ticketing system?
The WhatsApp-based ticketing system allows commuters to book metro tickets via WhatsApp, simplifying the process without the need for physical tickets. It covers all Delhi Metro lines, including the Gurugram Rapid Metro.
How can I book a ticket using WhatsApp?
To book a ticket, send a “Hi” message to +91 9650855800 on WhatsApp or scan the QR code provided at metro stations. Follow the prompts to complete your ticket booking.
What are the operating hours for WhatsApp ticketing?
The WhatsApp ticketing service is available for all metro lines from 6 a.m. to 9 p.m. and the Airport Express Line (Orange Line) from 4 a.m. to 11 p.m.
How many tickets can I generate at once?
You can generate up to six QR tickets in a single booking using WhatsApp.
Can I cancel my ticket through WhatsApp?
No, the WhatsApp ticketing system does not allow ticket cancellations.
Is there a convenience fee for us? Do I need a unique app to use this service?
No, you only install WhatWhatsApp on your phone. You do not need to download any additional apps to use the ticketing system.
Is this service available to all passengers?
Yes, the WhatsApp ticketing system is available to all Delhi Metro passengers who wish to use it, making it accessible and easy to use for all travelers.
Can I use this system for both one-way and return tickets?
Yes, you can use WhatsApp to book both one-way and return tickets, depending on your travel needs.
Conclusion
The Delhi Metro WhatsApp-based ticketing system offers a convenient, user-friendly solution for booking tickets across all metro lines, including the Gurugram Rapid Metro. With extended hours for the Airport Line and the ability to generate multiple tickets in one go, this system enhances the commuter experience.
The service’s simplicity, combined with cost-effective UPI payment options, makes it a valuable addition to Delhi Metro’s ticketing options. Although cancellations are not supported, the system provides an efficient, modern alternative to traditional ticket booking methods, benefiting a wide range of passengers.